![]() Kama DEI Agents can 'speak' over our website chat interface, Facebook Messenger, smart speakers, or from within mobile applications. No data scientists or programmers are required. Our knowledgebase content is easily 'programmed' in natural language, rated by human values, that we all understand, creating an ever expanding Virtual Agent that can answer questions for your clients, employees or other stakeholders.Ĭonversation journeys deliver prioritized product and service information, directly the way your product or service experts or client practitioners want to communicate it. Our Natural Language Understanding (NLU) technology, combined with our proprietary knowledgebase, and our human value guidance algorithm supports true human-like understanding and inference behind the interactions with users. Kama.ai's Designed Emotional Intelligence, kama DEI, truly understands the meaning and human impact behind your client or user's situation or inquiry the way we as people understand each other. ![]() Highly resilient architecture built on AWS and certified with industry compliancesĪrabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Seamless integrations via a rapidly growing app marketplace and custom APIs Intelligent load balancing and auto-routing capabilities Proactive messaging using hyper-targeted rich media campaigns Best-in-class AI chatbots that focus on intent and engagement Unified inbox experience to manage conversations across digital channels This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. ![]() ![]() Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.Įnable frictionless remote work for your support teamġ) An intuitive and easy-to-use platform that does not require a complicated onboarding processĢ) Cloud-based solution that empowers agents to work conveniently on their laptops or phonesģ) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. Manage conversations across multiple channelsĭeliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.Ĭut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. ![]()
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